Privacy Policy and dispute information
Privacy Policy
LNB Finance Pty Ltd (ABN: 83 668 176 083) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage our services as a mortgage broker. By engaging with us, you consent to the practices described in this policy.
Information We Collect and How We Use It
We collect personal information necessary to provide you with tailored financial and credit assistance. This information may include:
Personal Details: Name, address, date of birth, and contact information.
Financial Information: Income, expenses, assets, liabilities, credit history, and banking details.
Identification Documents: To verify your identity as required by law.
We use this information to:
Assess your credit and financial needs.
Advise you on loan options and submit applications on your behalf.
Communicate with lenders and other financial service providers.
Comply with legal and regulatory obligations, including anti-money laundering laws.
Manage our ongoing relationship with you, including sending updates, surveys, and invoices.
We may also use your information for internal purposes such as improving our services or resolving any issues you may encounter. If you choose not to provide certain information, we may be unable to offer our full range of services.
Direct Marketing
From time to time, we may send you promotional materials, updates, or information about new services and special offers that we believe may be of interest to you. These communications may be sent via email, SMS, or post. You can opt out of receiving such communications at any time by contacting us directly.
How We Protect Your Information
We are committed to safeguarding your personal information. We store your information in secure systems and databases, including our customer relationship management (CRM) software. Our security measures include:
Encrypted data storage.
Access controls to restrict unauthorised access.
Regular security audits and updates.
Secure disposal of information when it is no longer required.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
Disclosure of Personal Information
We do not sell or rent your personal information. However, we may disclose your information to:
Lenders, aggregators, or financial service providers with whom you choose to engage. Service providers who assist us with our operations, such as IT support, mail distribution, and compliance services. Legal, regulatory, or law enforcement bodies as required by law. Other parties in the event of a business restructure, sale, or merger, ensuring your information remains protected.
Whenever we share your information, we take steps to ensure that your privacy is maintained in accordance with this policy.
Accessing and Updating Your Information
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated. To request access or corrections, please contact our Privacy Officer:
Email: privacy@lnbfinance.com.au
We will respond to your request promptly and at no cost to you.
Complaints and Dispute Resolution
If you have a complaint about how we handle your personal information, please contact us:
Complaints Officer: complaints@lnbfinance.com.au
Please provide detailed information about your complaint so we can investigate and resolve it promptly. If you are not satisfied with our resolution, you may escalate your complaint to the Australian Financial Complaints Authority (AFCA):
Website: www.afca.org.au
Phone: 1800 931 678
Mail: GPO Box 3, Melbourne VIC 3001
Your Consent
By engaging LNB Finance Pty Ltd, you consent to the collection, use, and disclosure of your personal information as described in this policy.
Contact Us
For any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us:
Phone: +61 0480 040 239
Email: info@lnbfinance.com.au
We value your trust and are committed to protecting your privacy.